Warranty & Cancellation Policy

All products sold by Pen Store come with a warranty backed by the respective brand, which may include 1-year, 2-year, or even lifetime mechanical warranties. Pen Store Exclusive & Pen Store Premium products come with a 1-year warranty for manufacturing or mechanical defects.

What's Covered:

• Manufacturing defects and mechanical faults
• Issues arising within the warranty period as specified by the brand

What's Not Covered:

• Normal wear and tear, misuse, or accidental damage
• Deterioration from regular use (e.g., ink depletion, surface scratches and paint fades)

If your product arrives damaged, report the issue within 24 hours of delivery. Provide the following for a swift resolution:

• Photographs of the damaged product and packaging
• Original product and all accessories (as received)

You may choose either a replacement or refund, subject to evaluation.

To file a warranty claim, contact us at:

Phone: 888-444-1864

Email: warranty@penstore.in

Be sure to include:

• Photographs of the damage
• Images of the box and all packing materials

Before Accepting Your Delivery:

If your package appears damaged or tampered with, refuse the delivery and immediately contact us. We will guide you through the next steps.

Within 24 hours: Free cancellation (no extra charges)

After 24 hours: Cancellations are possible only if the product is not shipped. If the product is shipped out, a refund request has to be raised.

Personalized items and Montblanc products are excluded from cancellations.

Personalized Items:

Engraved or custom products cannot be cancelled or returned unless defective.

Montblanc Products:

These items cannot be cancelled or returned, as the warranty card is pre-filled.

Exchanges are allowed for defective or faulty products only.

To initiate an exchange:

• Contact our customer service within 7 days of receiving the product
• Return the item with proper packaging (return shipping charges are the customer's responsibility)

We will inspect the returned item and process the exchange if eligible. If exchange is not possible, a refund will be processed so that a new order can be placed upon successful receipt of the said product and its inspection.

If the product is damaged due to accidents or mishandling after the warranty expires, we offer repair services.

• Repair charges will be communicated upfront, and repairs may take up to 45 working days
• For discontinued or vintage products, repairs may take 3-6 months or even longer due to parts sourcing

These policies apply only to products purchased through www.penstore.in.

Indemnity & Security: By using our website, you agree to indemnify Pen Store against any claims arising from misuse.

Data Protection: We implement SSL encryption to protect sensitive information.

These policies are designed to provide you with a hassle-free experience. Thank you for shopping with us!