Privacy Policy
At Pen Store, we respect your privacy and are committed to protecting your personal information when you visit our website, place an order, create an account, or contact us.
Information We Collect
We may collect information such as your name, billing and shipping address, phone number, email address, account details, order and transaction information, and information about how you use our website.
Payment information is processed securely through our payment providers and Shopify.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account
- Process payments, returns and exchanges
- Provide customer support
- Improve our website, products and services
- Send marketing communications where permitted
- Prevent fraud and protect our customers and services
- Comply with applicable laws
Sharing Your Information
We may share necessary information with Shopify, payment processors, shipping and delivery providers, technology providers, customer support services, and other trusted service providers who help us operate our business.
We do not sell your personal information.
Shopify
Our store is powered by Shopify. Shopify processes information to provide and improve its services. Information may be processed or stored in countries outside your country of residence.
Cookies
We use cookies and similar technologies to operate our website, understand how customers use our services, improve your shopping experience, and support marketing and analytics.
Your Rights
Depending on applicable law, you may have rights to access, correct, delete, or request a copy of your personal information. You may also opt out of promotional communications at any time.
Data Security and Retention
We take reasonable measures to protect your information. We retain personal information only for as long as necessary for business, legal, security, and regulatory purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
Pen Store
Abids Road, Hyderabad, Telangana, India
Phone: +91 88 8444 1864
Email: support@penstore.in
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Frequently Asked Questions
Yes - we provide PAN-India delivery for all stationery and premium pen purchases. Orders are usually delivered within 3-7 business days through our trusted courier partners. Some PIN Codes get 1-2 Business days delivery as well.
Yes, we offer personalization services such as name engraving on select pens and gift sets. The option will be visible on the product page where available.
Along with pens, we offer a wide range of premium stationery and lifestyle accessories - including notebooks, planners, inks, refills, pen pouches, wallets, keychains, mugs, water bottles, sippers, card holders, and exclusive corporate gift sets. You'll also find elegant writing tools and curated stationery collections designed for professionals and students.
We accept all major debit/credit cards, UPI, net banking, and popular wallets like Paytm and PhonePe.
Orders can be modified or canceled by contacting our support team at support@penstore.in
Yes. All premium pens come with an official brand manufacturing warranty, ensuring quality and authenticity with every purchase. Visit our Warranty page for more details.
Instead of regular discounts, we believe in adding extra value to your purchase! We include exclusive goodies such as keychains, refills, erasers, hankies, and other stationery surprises with select orders - because we love making your unboxing experience special. On some occasions we release offers too, come on, we don't want to disappoint you with no offers!
Absolutely! We specialize in custom corporate gifting with logo engraving, branded packaging, and bulk order discounts. Contact us at bulkorder@penstore.in for quotations.
Yes! Pen Store offers an elegant range of combo gift sets featuring belts, wallets, keychains, and premium pens - perfect for both personal gifting and corporate occasions. Each set is beautifully packaged and designed to make a lasting impression.
You can reach us via:
Email: support@penstore.in
WhatsApp / Call: 888 444 1864