Terms of service
Warranty & Cancellation Policy:
At Pen Store, we are committed to providing the highest quality products, from premium pens to stationery accessories. Our warranty and cancellation policies ensure that you have a smooth and reliable experience with our products.
Below are the key details:
Warranty Coverage:
All products sold by Pen Store come with a warranty backed by the respective brand, which may include 1-year, 2-year, or even lifetime mechanical warranties. Pen Store Exclusive & Pen Store Premium products come with a 1-year warranty for manufacturing or mechanical defects.
What’s Covered:
- Manufacturing defects and mechanical faults.
- Issues arising within the warranty period as specified by the brand.
What’s Not Covered:
- Normal wear and tear, misuse, or accidental damage
- Deterioration from regular use (e.g., ink depletion, surface scratches and paint fades).
Reporting Damages:
If your product arrives damaged, report the issue within 24 hours of delivery. Provide the following for a swift resolution:
- Photographs of the damaged product and packaging.
- Original product and all accessories (as received).
You may choose either a replacement or refund, subject to evaluation.
Filing a Warranty Claim:
To file a warranty claim, contact us at:
Phone: 888-444-1864
Email: warranty@penstore.in
Be sure to include:
- Photographs of the damage.
- Images of the box and all packing materials.
Before Accepting Your Delivery:
- If your package appears damaged or tampered with, refuse the delivery and immediately contact us.
- We will guide you through the next steps.
Order Cancellation Policy:
- Within 24 hours: Free cancellation (no extra charges).
- After 24 hours: Cancellations are possible only if the product is not shipped. If the product is shipped out, a refund request has to be raised.
Personalized items and Montblanc products are excluded from cancellations.
Personalized Items:
- Engraved or custom products cannot be cancelled or returned unless defective.
Montblanc Products:
- These items cannot be cancelled or returned, as the warranty card is pre-filled.
Exchange Policy:
Exchanges are allowed for defective or faulty products only.
To initiate an exchange:
- Contact our customer service within 7 days of receiving the product.
- Return the item with proper packaging (return shipping charges are the customer’s responsibility).
We will inspect the returned item and process the exchange if eligible. If exchange is not possible, a refund will be processed so that a new order can be placed upon successful receipt of the said product and its inspection.
Accidental Damage & Post-Warranty Service:
- If the product is damaged due to accidents or mishandling after the warranty expires, we offer repair services.
- Repair charges will be communicated upfront, and repairs may take up to 45 working days.
- For discontinued or vintage products, repairs may take 3-6 months or even longer due to parts sourcing.
Terms & Conditions:
- These policies apply only to products purchased through www.penstore.in.
- Indemnity & Security: By using our website, you agree to indemnify Pen Store against any claims arising from misuse.
- Data Protection: We implement SSL encryption to protect sensitive information.
These policies apply to purchases made through Pen Store and are designed to provide you with a hassle-free experience. Thank you for shopping with us!